Co-Managed IT: The Perfect Blend of Internal and Managed IT
If your IT staff is overworked or lacks the skill set needed to complete an upcoming technical project, co-managed IT services from Computer Services Unlimited are the answer! Co-managed IT support (CoMITS) is a customized partnership of service and support that blends the benefits of both managed services from CSU with your internal IT department.
CoMITS is an excellent business strategy. It gives you the unique opportunity to keep some services with your in-house IT department and partner with us for the other services you need to keep your business running and protected from cybercriminals.
What Are Co-Managed It Services?
Your relationship with the service providers that support your business is essential to your success. This relationship is at the core of any well-managed IT service and is what we prioritize when you come to us. Traditionally, managed service provider agreements provide the services without "sharing" or co-managing responsibilities.
With co-managed IT support, your internal IT team can focus on things like help desk tickets, troubleshooting, problem-solving, or any other IT work that they specialize in. At the same time, CSU can handle broader issues like network management and security, data backup, and cloud computing.
When you need extra workforce and expertise on your IT team but don't want to outsource all services, a co-management IT model can provide a cost-effective solution that benefits your entire business. Simply put, we don't replace your IT staff. We make them better.
Co-Managed IT is the Perfect Solution
for Understaffed IT Departments
IT support and services are often too complicated and technical for any one person or small IT department. The value of co-managed IT services is significant when considering the skill set and knowledge it provides, making it a cost-effective solution. With the flexibility to meet your organization's needs while allowing your in-house IT team to do what they do best, CoMITS is the ideal blend for many businesses.
Single-Person IT Department
If your IT department consists of a single person, then you need co-managed IT services. We can provide backup when your IT staff member is sick, on vacation, or taking leave. In addition, we can handle day-to-day tasks or take on projects they can't run as a single person, like server support, strategic initiatives, and data recovery.
Your IT Department is Understaffed
Does your current IT team need additional help but don't have the budget or time to train another team member? With co-managed IT services, you don't have to worry about those issues! We can customize your agreement to provide the support and services you need at a reasonable rate to ensure your business has the support it needs.
Services Included with Co-Managed IT Support
Are you getting full service from your current IT provider? Consistent communication and precise terms are essential, ensuring that you get what you pay for. Plus, a list of clear responsibilities hold us accountable.
As with any managed services agreement, we use monitoring tools for proactive and responsive analysis, inventories, management, and maintenance. We make these tools available to our CoMITS partners, along with all alerts and appropriate support services for the following areas:
- Network & Infrastructure
- Business Continuity
- Virtual Servers
- Cloud Resources
- Desktops
- End Users
- Office 365
- Exchange
- Firewall/Routers
- Security (on several layers)
- Mobile Devices
- Dark Web
- Data Backups
You will get complete documentation about these areas as well—from hardware and software inventories to licensing and backups. This documentation forms a strong partnership between our highly trained IT professionals and your knowledgeable internal IT staff.
Benefits of Co-Managed IT
The strategic model of co-managed IT can provide your business with dozens of benefits. Having an outside perspective, additional workers, and better awareness of industry changes can provide your IT department with a new paradigm of support and progress.
- On-Demand Expertise – With an outside team of professional IT management experts, you can add to your team's experience and access more expertise and knowledge than ever before.
- Increased Productivity – By outsourcing the workload of your IT department, your internal team will have the time and energy to put towards the things they do best.
- 24/7 IT Support – With a small IT department, tech support takes considerable time. A dedicated IT support staff via co-managed IT can ensure constant access to tech support.
- Improved Cybersecurity – Our team stays up-to-date with the latest threats and security measures, helping to enhance your business's cybersecurity posture.
- Happier Employees – These benefits can lead to a more efficient and satisfying work experience for your employees, thanks to more reliable technology and support.
With a co-managed IT support partnership, you can customize and transform your IT team's experience and workday by choosing your support style. Does your expert team need more time to tackle big-picture problems? Hand off the tedious work!
Does your team not have the experience you need to address a systemic issue? Let us help! Co-managed IT services will cover your blind spots and fill in your work gaps.
Get a Completely Customized Service Level Agreement
Best of all, we can customize your service level agreement to your organization's needs. Your business is unique and can't be adequately supported by a catch-all IT service package. A top-tier service company will offer up multiple scales of service - consider some of the scenarios that we are already supporting with other clients:
- CSU supports the servers, while internal IT supports the desktops and end users
- CSU provides security monitoring, and internal IT calls us when they need additional help
- Our expert team manages the data backup and endpoint security, and the in-house IT team works on help-desk tickets
- We support the virtual infrastructure while the internal IT team handles all other issues.
So, co-managed IT can be a practical, cost-effective solution for you, whether you need us for long-term cybersecurity monitoring and maintenance or just as a backup with an extra set of ears and eyes for your IT team.
Ready to Get Started with CoMITS?
Contact Us Today!
Getting the IT support you need doesn't have to mean hiring more employees for your IT department or eliminating them and transitioning to fully managed IT services. Instead, keep your talent on staff and use us to complement your team. We'll handle the issues you need with expert care and professionalism, giving you peace of mind that your business is protected.
We have been your trusted IT partner for over 30 years in the DC Metro area. With co-managed IT support, we partner with your current IT department to bring you a powerhouse of IT services customized to your business. When you need an affordable, reliable, and expert co-management of IT services, contact us today to get started!